Shipping policy

Last updated: November 8, 2026

Thank you for shopping with OakBindery. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

OakBindery products are made to order and personalized individually.

Our standard order processing and production time is 1–5 business days, excluding weekends and public holidays observed by OakBindery. This includes design preparation, personalization, production, quality inspection, and packaging.

For orders requiring design proof approval, production will begin only after the customer has approved the design. Time spent waiting for customer approval or requested revisions is not included in the standard processing time and may extend the overall order timeline.

Daily Order Cut-off Time: 8:00 PM Pacific Time (PT).

Orders placed after 8:00 PM Pacific Time (PT), or on weekends and public holidays, will be processed starting on the next business day.

Once your order ships, you will receive a shipping confirmation email with tracking information, where available.

Shipping Methods & Delivery Times

We offer Standard Shipping and Expedited Shipping to eligible destinations.

Standard Shipping

Production: 1–5 business days.
Estimated transit time: 3–7 business days after dispatch.
Estimated total delivery time: 4–12 business days.

Expedited Shipping

Production: 1–5 business days.
Estimated transit time: 2–3 business days after dispatch.
Estimated total delivery time: 3–8 business days.

For personalized orders requiring design approval, the estimated delivery timeframe may be extended if customer approval or requested revisions are delayed.

Please note that Expedited Shipping speeds up transit time only. It does not shorten the production time of personalized items.

All delivery times are estimates, not guaranteed delivery dates. Actual delivery may vary due to design approval, carrier delays, customs clearance, weather, public holidays, or other circumstances beyond our control.

Available shipping methods, applicable shipping fees, and estimated delivery information are displayed at checkout.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method.

Free Standard Shipping may be available on qualifying orders, as displayed at checkout.

Expedited Shipping charges are calculated separately and are not included in free Standard Shipping offers unless expressly stated at checkout.

Customs Duties, Import Taxes & Fees

OakBindery is a US-based brand headquartered in Chino Hills, California.

Standard Shipping: Unless otherwise stated at checkout, applicable import duties, taxes, customs clearance charges, and carrier handling fees may be payable by the recipient before or upon delivery. These charges are determined by the destination country's customs authorities and the carrier.

Expedited Shipping (DDP): For eligible destinations where Delivered Duty Paid (DDP) service is available, OakBindery covers the applicable import duties and taxes included in the DDP shipping arrangement. Customers should not be charged again for import duties and taxes already covered by this service.

Any additional charges not included in the agreed DDP service scope, other than import duties and taxes already covered by the service, may remain the customer's responsibility in accordance with the carrier's terms and applicable regulations.

Customs processing may affect delivery times. Import charges and tax requirements depend on the destination country, product classification, declared value, and applicable customs regulations.

US Brand Address:

15566 Palomino Dr, Chino Hills, CA 91709, USA

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping Destinations

We currently ship to the following destinations:

United States
Canada
United Kingdom
Australia

Available shipping methods and delivery options may vary by destination.

International shipments may be subject to customs inspections, import requirements, and delivery delays.

Address Accuracy

Please carefully review your shipping address before placing your order. If you notice an error, contact us as soon as possible. Address changes may not be possible once an order has been processed or shipped. Additional shipping charges may apply if a package needs to be reshipped due to an incorrect or incomplete address provided at checkout.