Refund policy

At Oakbindery, each wooden guest book is thoughtfully handcrafted and made to order. Because our products are personalized and custom-made, we follow a return policy tailored specifically for custom items. Please review the policy below carefully before placing your order.

1. Custom & Personalized Orders

All Oakbindery products are custom-made based on the personalization details provided at checkout (such as names, dates, and messages).

For this reason:

Custom and personalized items are final sale and cannot be returned or exchanged for change of mind.
We are not responsible for spelling, date, or customization errors entered by the customer at checkout.
All items are produced exactly as submitted in the order details.

We strongly recommend reviewing all personalization details carefully before completing your purchase.

2. Order Changes & Cancellation

Orders can only be modified or canceled within 24 hours of purchase, before production begins.

Once an order has entered production, it can no longer be changed or canceled.

3. Damaged, Defective, or Incorrect Items

We carefully inspect each item before shipping. However, if your order arrives damaged, defective, or incorrect, please contact us.

We will gladly offer a replacement or refund if the issue meets one of the following conditions:

The item arrives damaged during transit.
The item contains an engraving or personalization error not matching your order details.
You received the wrong product.

Please contact us within 15 days of delivery.

4. How to Request a Return or Replacement

To initiate a claim:

Email us at hello@oakbindery.com
Include your order number
Provide clear photos of the issue (damaged item or incorrect engraving)

Once reviewed and approved, we will provide instructions for resolution.

5. Return Shipping & Costs

If the issue is confirmed as our responsibility (damage, defect, or production error), we will cover return shipping costs or provide a replacement at no additional cost.

In most cases, we may not require the return of the item for resolution.

We do not charge any restocking fee.

6. Refunds

If a refund is approved:

It will be issued to your original payment method.
Refund processing typically takes 5–7 business days after approval.
Your bank or payment provider may require additional time to post the refund.

In some cases, refunds may be processed based on photo evidence without requiring return shipment.

7. Natural Material Disclaimer

Our products are made from natural wood. As a result:

Variations in wood grain, color, and texture are normal.
These natural differences are not considered defects.
Each piece is unique, which is part of the handcrafted nature of the product.

8. Shipping & Delivery Responsibility

Once an order has been shipped, delivery is handled by third-party carriers.

We are not responsible for delays caused by shipping carriers, customs, or weather conditions. However, we will always assist in resolving any shipping-related issues.